Due to the increased COVID-19 safety procedures at our distribution centre, your orders are taking longer than usual to process.
Please be assured that your orders are on the way. We thank you for your patience and understanding with any delays you may experience.
The Creightons Team
We deliver to UK addresses only. Any orders placed outside of the UK will be cancelled and refunded.
For dispatch and shipping, please allow 5-7 working days. You will receive a dispatch confirmation once your order has left our warehouse.
All orders placed on a Friday after 11am, weekends and Bank Holidays will be processed within 48 hours of the new week.
Refunds, Returns & Cancellations. If you would like to return the product, obtain a refund or cancel your order, please email us at firstname.lastname@example.org. You have the statutory right to cancel your order prior to your order being processed. As orders are generally processed the day they are received, please email us at email@example.com as soon as possible with your name, order ID and cancellation request.
What if I miss my delivery? Don't worry. Like any courier service, a card with a new proposed delivery time will be posted through your door, allowing you to arrange to be there on next delivery.
Do you deliver to a work address? Yes, as long as the driver can access the site easily and is able to leave the parcel with you or at a reception desk.
What do I do if my product is broken or faulty? If your purchase is broken or faulty please email us. You will need to notify us of the fault and we will arrange for a new product to be delivered or provide a refund.
What do I do if my parcel has not shown up? If your parcel has not shown up in 21 days since purchase, please email us.